How to Access Your FTP Account using FileZilla or WinSCP

---

In this guide, we’ll go through the steps to connect to your DirectAdmin FTP account using popular FTP clients - FileZilla and WinSCP.

To create an FTP account via DirectAdmin, you can refer to this guide:

Once you’ve created an FTP account in DirectAdmin, you can easily access your website files using an FTP client like FileZilla or WinSCP.

We will guide you step-by-step for both clients (FileZilla and WinSCP) so you can easily access your website files.

For security reasons, CrownCloud uses a custom FTP port (10500) for secure FTP connections. Make sure to use this port instead of the default port 21.

For the FileZilla

---

Follow the steps below to connect your FTP account using FileZilla.

1. Open FileZilla

• Launch the FileZilla Client on your local system.

2. Open the Site Manager

• Go to the File menu (top left).

• Select Site Manager

3. Create a New Site

• Click the New Site button in the bottom left corner.

• Give it a name (e.g., My Server or your domain name).

5. Enter Your Connection Details

• In the General tab, fill in the following:

Field	Value
Protocol	SFTP - SSH File Transfer Protocol (recommended for secure connection)
Host	Your domain name or server IP (e.g., server.example.com)
Port	10500
Logon Type	Normal
User	Your FTP username (e.g., user@example.com)
Password	Your FTP password

If you are using our DirectAdmin hosting, it’s recommended to use SFTP (port 10500) for a secure and encrypted connection. As an alternative, you can use FTP (port 21), but please note that FTP is not encrypted.

6. Save and Connect

• Click Connect (to connect immediately), or

• Click OK (to save for later).

7. Set Default Directories (Optional)

• In the Advanced tab, you can specify:

• Default local directory - folder on your computer

• Default remote directory - path on the server (e.g. /public_html)

8. Once connected

• you’ll see your local files on the left and your server files on the right

• You can now upload or download files by dragging them between both panels

For the WinSCP

---

Follow the steps below to connect your FTP account using WinSCP.

1. Open WinSCP

• Launch the WinSCP application on your local system.

2. Create a New Connection

• When the login window opens, click “New Site” on the left panel.

3. Enter Your Connection Details

Field	Value
File protocol	Select SFTP – SSH File Transfer Protocol
Host name	Your domain name or server IP (e.g. server.example.com)
Port number	10500
Username	Your FTP username (e.g. user@example.com)
Password	Your FTP password

If you are using our DirectAdmin hosting, it’s recommended to use SFTP (port 10500) for a secure and encrypted connection. As an alternative, you can use FTP (port 21), but please note that FTP is not encrypted. To switch to FTP: Change File protocol to FTP – File Transfer Protocol Change Port number to 21

4. Save the Connection (Optional)

• Click Save to store your login details for future use.

• You can give the connection a name like My Website (SFTP).

• Check Save password if you’d like WinSCP to remember it.

5. Click Login to connect

• If prompted about a host key, select Yes to trust and store it.

6. Once connected

• You’ll see your local files on the left and your remote files on the right

• You can transfer files easily by dragging and dropping between panels