CrownCloud Refund Guidelines

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The below article outlines the refund guidelines at CrownCloud.

• ✅ Refunds are evaluated on a case-by-case basis. If a service is not functioning and cannot be resolved by our support team, a refund may be issued.

• 🛠️ If you're facing an issue with your service, please open a support ticket via the Client Area so we can assist you.

  ❌ Refunds will not be granted for cancellation requests where no prior support ticket was submitted.

• 🚫 Chargebacks or PayPal claims will result in immediate service suspension. All refund requests must be made exclusively through our ticketing system.

🌐 Domain Services

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For domain-related purchases, the following additional rule applies:

• ⚠️ If a client initiates a chargeback or PayPal dispute after a domain has been registered, CrownCloud will assume ownership of the domain, and client access will be permanently revoked.

🔒 Non-Refundable Items

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Refunds cannot be issued for third-party products and services, including but not limited to:

• 🌍 Domain Registrations

• 🔐 SSL Certificates

• 🧩 Software Licenses (e.g., cPanel, etc.)

📩 Need Help?

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If you have any questions or concerns, please don't hesitate to reach out via our Support Ticket System. We're here to help!