We may collect and receive information about users of our Services (“clients”, "users," "you," or "your") from various sources, including: (i) information you provide through your user account on the Services (your "Account") if you register for the Services; (ii) your use of the Services; and (iii) from third-party websites, services, and partners.
When you register/signup with us, we ask for your details such as name, company name, address, email address, and telephone number. This is used to validate payments, prevent fraud and to provide account safety / security.
When you make a payment for your service via one of our payment processors (PayPal, Stripe, BitPay etc), information to identify your account is sent to our third-party payment processor in order to match the payment and account making the payment and for compliance. We do not store payment information directly on ours servers.
Email and ticket communication (both text, additional attachments and any other information) is stored to be able to provide effective support to our clients. This may also be used for internal training purposes.
To protect your account and data, activity on our client area and control panel is logged. This includes timestamps, IP addresses and the performed actions.
We at CrownCloud have trained individuals to maintain security of personal information of each customer. We are determined to keep your data safe and have deployed tools in layers to help us do this.
CrownCloud needs to retain personal information collected from you where you have an existing service with us, this helps provide support for the service when requested by the customer and also helps us identify the customer to verify payments and service requests. We also need to retain data for legal purposes and tax reasons for example, accounting requirements.